We'd Love to Hear From You

For questions, custom orders, or just to say hello—here's how you can reach the Forme Gems specialist team. We're here to help you shine.

A brightly lit jewelry design studio with sketches and precious stones

How Can We Assist?

General Inquiries

Have a question about your order, shipping, or our ready-to-wear collections? Our concierge team is ready to provide quick answers.

Message Concierge

Custom & Engraving

Ready to create a unique piece? We specialize in custom designs and artistic engraving inquiries.

Email Design Team

Bridal Consultations

Planning your big day? Book a session with our specialists to curate your wedding sets and gifts.

Book Consultation

Press & Collabs

For media inquiries, brand partnerships, or editorial features, please contact our PR division.

Get in Touch

Live Support

Need styling advice right now? Our live chat connects you directly with a specialist.

Online: 9AM - 6PM GMT

Send a Message

Studio Information

Design Studio

15 Artisans Row, Mayfair, London, UK

Phone Support

+44 (0) 20 7946 0123

Business Hours

Mon - Fri: 9:00 - 18:00
Sat - Sun: 10:00 - 16:00

Map of our Mayfair studio location

Client Experiences

"The custom engraving process at Forme Gems was seamless. They captured my daughter's handwriting perfectly on the locket, creating a piece that our family will treasure forever. The specialists were attentive to every tiny detail of the script."

— Merkis Prives, Collector

"Why did we choose Forme Gems? Because their bridal consultation felt personal, not transactional. They truly understood our style."

— Stervens Schneekloth

"Professional, ethical, and stunning craftsmanship. A rare find in modern jewelry."

— Joaline G.

Quick Answers

What is your shipping policy?
We offer complimentary secure shipping on all orders over £500. Standard shipping takes 3-5 business days, while custom orders require 4-6 weeks for production.
How do I care for my jewelry?
Clean with warm soapy water and a soft-bristled brush. Store your Forme Gems pieces individually in their original pouches to prevent scratching.
What is your return policy?
Ready-to-wear pieces can be returned within 14 days of receipt. Please note that personalized and bespoke custom orders are non-refundable.

Don't see your question? Visit our comprehensive help center.

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